Shipping & Return Policies

Order Processing

Most orders are processed in 2-4 business days.

 

Shipping Process

The shipping cost for your items will show up on the checkout page for your order. Most orders ship within 5-7 business days via USPS. We do not ship on weekends or federal holidays. At this time, we only ship within the continental US. Please ensure the shipping address is correct when placing your order, since we cannot correct the address once your order is placed. We are not responsible for lost or stolen packages after the carrier has confirmed delivery.

 

Shipping Rates

We are pleased to offer flat rate Priority Mail shipping via USPS. Please reference the chart below for specific shipping rates.

 

Shipping Service

Transit Time

Shipping Rate

USPS Ground Advantage

2-5 business days

$6.99

USPS Priority Mail

1-3 business days

$9.99

USPS Priority Mail Express

1-2 business days

$29.99

 

PO Boxes and APO/FPO Addresses

We currently do not ship to PO boxes, APO addresses, or FPO addresses.

 

Return Policy

Due to the personal nature of our products, we cannot accept returns or exchanges (except if you received a damaged product). However, we stand behind the quality of our products and your satisfaction is important to us! So, if for whatever reason you are unsatisfied with a product, please contact us at info@sevansa.com and we will do our best to reach a solution.

We offer samples of many of our products, so please give them a try before investing in a full-size product.

 

Damaged Goods

If your product arrives damaged, please send us a photo of the damaged product, along with your order number to info@sevansa.com within 3 days of receiving your item. The photos are necessary for us to submit a claim to USPS or UPS. Please do not mail the damaged product back to us.

 

Refund Policy

Once your damaged good claim is approved, you will receive a refund. Your refund will be returned to your original form of payment.

Please note: Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.